And self-deprecating humor. Fight the urge to downplay or pick at your performance. Reflect on constructive criticism before you react. Here are five empirically supported actions to help you hear critical feedback openly and calmly, intentionally mine it for insight, and harness it to improve without collateral damage to your confidence and self-concept. The best response is to accept your feedback and thank the reviewer. Always express your genuine appreciation for your boss's comments in your response to a complimentary email. The ability to give and receive upward feedback, like any form of feedback, is dependent on the relationship between you and your boss. You just have to learn how to use it to your advantage. [Photo: Jag_cz/iStock] When you accept positive feedback gracefully, you also set a good example for your team to share more praise and interpret praise as valuable information. Thank the reviewer for taking the time to share his experience at your hotel. Four steps to harness the benefits of positive feedback: 1. Positive responses #2 & #3 are my favorite go-to approaches. Perhaps the best way to say thank you to your employer for a positive performance evaluation is through actions. Your positive response to praise will demonstrate your commitment to … Share appreciation. My answer is a resounding “yes!” With so few hotels taking the time to respond to reviews, any effort on your part to show guests that you are listening and learning from feedback will go a long way. Without trust, the feedback will be impossible to receive. By responding as soon as you can, you show how appreciative you are of the customer—it’s a simple action that will accompany your words of thanks. But those reactions, while understandable, won’t serve as you nearly as well as responding calmly and professionally – even in the face of the toughest feedback (even in the face of feedback that’s wrong, in fact). One challenge effectively responding to negative feedback is being able to discern whether it’s legit or whether it’s some sort of defense mechanism. Here are a few strategies for turning the positive feedback you receive into fuel for moving work (and your career) forward. Making that distinction can go a long way in making an effective response. If you’re still worried about sounding overly confident, remember that you achieved this goal through the hard work you put into it. The way you respond to feedback is just as important as learning how to accept it. Positive online reviews are online marketing gold. If you let a positive review sit for months before responding, it looks like you didn’t care at all about it, even though your customer cared a lot about you. Turn the negative into a positive. The emotionally intelligent way to give feedback to your boss Here’s an approach to raising concerns with managers that won’t feel risky to you or whiny to them. If you’re like a lot of people, negative feedback can be rough to hear, and you might get defensive or upset or shut down. Accept your positive feedback. Whether the reviews are on Facebook, Google, Yelp, or other industry websites, 5-star reviews help build your reputation, increase trust, and … How To Respond to Positive Online Reviews (yes, you should!) Here are some best practices for responding to positive feedback. The Right Way to Respond to Negative Feedback. Convey Appreciation Before you say or … Step up your game, offer to take on more responsibility or volunteer to mentor other up-and-comers. Ask how you can improve. The right way to respond to constructive criticism Negative feedback can be a good thing. Many people have a natural tendency to deflect or dilute a compliment. Identifying your strengths by asking for, and welcoming, feedback will help you to create goals for the future. 1. Commit to responding to the feedback with openness and willingness. Put yourself in your boss’s shoes.