It is not a repairable item. Sonicare has different models to ensure you get the one that’s perfect for your needs. Try placing a brush head on the handle and turning it on. Different Sonicare Models. Repair Guide for Sonicare DiamondClean Toothbrush Published – Philips HX9340. I'll be a Sonicare toothbrush customer for the rest of my life. Make sure that the toothbrush is charged properly - place the handle in the charger and charge for 24 hours before turning it back on. Philips Sonicare toothbrushes will not harm your gums. If you have the 700 Sonicare model, push the power off/on button down for two seconds to deactivate the Easy-start feature. A Philips Sonicare electric toothbrush behaves differently than a manual one. The vibrations of your Philips Sonicare Toothbrush weaken as the battery runs out. Remove the brush head by grabbing the brush head right above where it connects to the handle. If the handle still does not vibrate, or if the modes do not change, please click next Otherwise, check the troubleshooting topics again. Be sure to use the original charger that came with your toothbrush. Some Philips Sonicare Toothbrush models come with a Quadpacer feature. The Quadpacer will vibrate intermittently to tell you to move on to the next section. Some of the models include, but not limited to the following: Sonicare Essence. Fully charge your toothbrush to increase vibrations. The mode button will not turn the toothbrush on so be sure that you are pressing the correct button. Generally, Sonicare toothbrushes from Philips vibrate at between 30,000 and 40,000 strokes per minute. If the Sonicare toothbrush will not recharge, the problem is fixable as long as the battery or circuit board is not the issue. My Philips Sonicare brush head falls off from my toothbrush handle; Vibration(1) My Philips Sonicare Toothbrush vibration is less powerfull than before; Power/ Charging / Battery life(2) My Philips Sonicare Toothbrush is not turning on; My Philips Sonicare Toothbrush does not charge; Apps(5) I cannot access any features of the Sonicare app If your toothbrush still won’t turn on, keep reading. The sound and vibration of the Philips Sonicare may seem unusual to you if you are used to a manual toothbrush. i went to www.fixmysonicare.com and the site doesn't work anymore. Sonicare toothbrushes have even been shown in studies to be gentler on dentin than a manual or an oscillating toothbrush. In my broken unit, the shaft (which you can see is snapped at an angle) and metal block have been able to drop onto the magnets. No more vibrations, no more toothbrush. I believe its because the replacement inst connecting properly with the base. We are not Philips Sonicare ourselves, so can provide only limited support. If the handle still does not vibrate, or if the modes do not change, please click next. While gentle, Sonicare technology cleans effectively by: Toothbrush won’t turn on. Philips Sonicare Toothbrushes use powerful vibrations which produce up to 62,000 brush strokes per minute, which could cause a loud noise. The UV cleaner provided with the toothbrush does not turn on. I have the Sonicare Series 900 does anyone have any recommendations to repair? If you have the Quadpacer feature, you can divide your mouth into four sections (see image step 6). Rinse the head of the Sonicare thoroughly after each use. Sorry to hear your Sonicare brush won’t charge. The battery uses a charger that plugs into a standard power outlet. Note: Do not scrub. Place the Sonicare in your mouth before turning it on to avoid toothpaste flying everywhere. It can take up to 24 hours to fully charge your Philips Sonicare Toothbrush. Play Pause. The actual brush part doesn't vibrate/turn on at all. Otherwise, check the troubleshooting topics again. ... Cleaner not properly plugged in. If your Flexcare turns on but the brush doesn’t move, the brush head may not be properly installed. It seems to turn on, but only the bottom portion of the brush seems to vibrate. If you have a Philips Sonicare DiamondClean toothbrush that has become hard to switch on, try this little tip and see if it works for you. Use this video to try and solve this issue yourself. Press down on the brush head so it pushes into the handle until you can’t push it down anymore.