Unfortunately, Samsung allegedly did not offer to repair and replace the ice makers or fridges and instead left it up to consumers to remedy any problems they experienced. How To Fix A Refrigerator Ice Maker That Is Not Making Ice Cubes. (ex : blanket) 6. There is also a troubleshooting page on what to do if the ice maker in your fridge does not dispense ice.. Below is a step by step guide on 3 different ice makers and how to test them. ... i let the ice maker defost and it is still not working. A proposed class action lawsuit filed back in February 2017 alleges these ice makers are defective and have caused substantial (and sometimes costly) problems for consumers. with Samsung Support. If your ice maker is not making any ice, enough ice, cloudy, small, dirty, or clumped ice, or the ice bucket is frozen over, this guide will show you the correct troubleshooting to perform and who to contact if service is required. Wednesday at 1:18 PM. You can repair some of these problems yourself with the help of your owner's manual, but some require replacement of a part, such as the solenoid or water valve. FAQ for Samsung Refrigerator. ... Loretta I can hear the ice motor but it won't dump ice in the bucket. Did reset it too..I think this all happened when the kids completely emptied the ice bucket this summer. The company's official website also … The water and ice maker isn’t working and it says it’s locked on the - Answered by a verified Appliance Technician. 5 possible causes and potential solutions. ... Refrigerator ice maker not working. Is it normal to have frosted over so fast? Samsung French Door Ice Maker Frosting Up The issue with Samsung french door ice makers icing and frosting up and not working is due to a known leakage defect in the manufacturing process. How to Defrost a Samsung Ice Maker [UPDATE 8-29-16]: The solution, ... is that it started making a “churning” or “chugging” noise and I quickly realized it was the fill pump for the ice maker. ... • When you press the ice lever, water will come out from the water dispenser. Samsung Refrigerator – No ice production – Icemaker Repair & Diagnostic ApplianceVideo.com.