If you are not connected to your wifi network, Hue Pro will be unable to connect to your bridge on your home network. If you are unable to connect, but all lights on the bridge are solid. Philips Hue FAQ. Now that your hue account is setup with your bridge linked to it, you can login to your Philips Hue application to start controlling your lights away from home. Launch the Hue app. Firstly, take your Philips Hue lights, connect them and turn them on. Home and Away routines are supported by all iOS and Android devices with the latest version of the Hue app and cellular data capabilities. Hue Beyond Pendant. I have seen another thread where the solution to this issue was to turn off port forwarding, however, I do not have any single, ranged or triggered port forwarding on my configuration. New to the Philips HUE so forgive me if I speak crap ! ... Why am I unable to add lights to my Entertainment setup after a software update? If you are coming to add smart lights to your smart home then you are at the right place where you will get a Philips hue … If these steps do not work, contact support via the Contact page. Here’s how to set up your Philips Hue lights using the new Philips Hue app. Once you have done this the Philips Hue bridge will be able to discover and connect to them. i have logged out and logged in twice and still the same ! Tap Explore. Tap Log in. It then refreshes and brings up same page and selection box again but yes and no buttons are greyed out and almost instantly it closes and goes back to Google home app but the accounts aren't linked. Connecting your Hue Bridge to your network. You need to setup port forwarding on your router to get the outside home to work. Second, try unplugging the power to your bridge for a few seconds, then plug the power back in. Make sure it’s not connected to another network.) Tap Log in to My Hue. Here are a few steps to take when your hue bridge won’t connect: Ensure that your hue bulbs are near each other so that they can receive signals from other bulbs and the Hue Bridge. This website has no direct affiliation with Signify or Philips Hue. But it now won't link. Philips Hue was the very first smart home products comes to market in 2012. Hi. Unfortunately the bridge only listens on port 80 which some people use for other stuff. Updated on January 7, 2020 in ... I’m getting the same loop, can’t update my bulbs, can’t connect them to Google home. Restart both the Philips hue bridge … Connect the Hue bridge to your primary Wifi … unable to login to app or webpage for hur away from home to access bridge.